In this presentation, Robyn Graham, CPE LE RE CME CCE CLHRP LSO, explores the balance between traditional front desk etiquette and modern AI integration in today’s client-centered environment. Drawing from decades of professional experience, she highlights the lost art of personal connection—eye contact, tone, follow-through—and demonstrates how these “old-school” values can coexist with automation tools that streamline scheduling, communication, and record-keeping. Attendees will learn practical ways to maintain empathy, professionalism, and brand consistency while leveraging AI for greater efficiency. The goal: to inspire a renewed sense of courtesy and precision in every client interaction, whether human or digital.